TERMS & CONDITIONS

Please ensure you read the terms & conditions in their entirety and that you are in agreement with them.

General


All clients will be deemed as having read and accepted the Terms & Conditions, detailed below, upon the signing of contracts.

No booking will be confirmed until a Meet and Greet has been carried out with the client.

Full payment for services rendered for the week must be paid within 48 hours of the price notification.

All payments must be made by Bank Transfer.

Clients must decide if Tails of Adventure are to use their own equipment or the clients. Should the client wish for Tails of Adventure to use their own, it must be in good condition and fit for purpose, this includes, leads, collars, harnesses and muzzles, if required.

Clients give Tails of Adventure permission to use their equipment if their own is not in good condition or breaks during a walk. In the case of muzzles, if they are found to be unsuitable the dog will not be walked and to be paid in full as though the walk has taken place.

All Dogs must be microchipped and have a collar with ID Tag.

The Client will either ensure that access is given to Tails of Adventure to collect the Dog from the agreed address at the agreed times or give Tails of Adventure a key to the place where the Dog is kept. Tails of Adventure will use the key to collect and return the Dog and for no other purpose and will keep it safe, not let anyone else have it, not copy it and will return it to the Client on demand.

If the Client should wish to permanently cancel the services of Tails of Adventure then two weeks notice is required.


Dog Walking - Solo Only


No dogs will be walked using Choke Chains, Electric Shock Collars & Prong Collars.

Flexi - Leads will not be used to walk dogs.

Cancellation’s for walks require 48 hours notice. If this is notice is not given then it is down to the discretion of Tails of Adventure whether to charge for full payment of the cancelled walks.

The price will be determined based on your dog's assessment.

All dogs within the household must be up to date with vaccinations, flea and worming treatments.

Tails of Adventure will not be held responsible for any dogs that fall ill due to lack of vaccinations and also reserve the right to refuse to walk any dog that is not up to date with said vaccinations.

In season bitches will not be walked under any circumstances.

The contract can be cancelled by the walker at any time should the dog not respond well to dogs or the walker.

All dogs will be walked on a lead unless an agreement has been made and a disclaimer form signed.

Weather and ability to walk will be determined by the walker.

The Client will be informed of anything regarding the dog that the Client should know such as an incident or anything else of concern (illness, physical changes in the dog that may go unnoticed).


Home Visits


Any cancellations must be made within 48 hours or full payment maybe charged at the discretion of Tails of Adventure.

Tails of Adventure cannot be held responsible for any accidents caused by your pet(s).

Your house will be left as found and any mess (fouling, pee, vomit) is cleared up.

Tails of Adventure will ensure your pet is happy and that your pet(s) water is refreshed and food put out if previously agreed.

In - Home Training


Full payment must be made on the day of the first session

No refunds are available

Cancellations must be made within 48 hours and another appointment will be arranged, however, if cancellations are made with less than 48 hours notice then it is down to the discretion of Tails of Adventure whether you will lose that session.

Harsh handling or use of physical force will result in all of your sessions being cancelled and you will also be banned from using any other services provided by Tails of Adventure

The use of Choke Chains, Electric Shock Collars & Prong Collars are not allowed

Flexi - Leads are not recommended


Pet sitting - Day

Existing clients only


Full payment must be made on the day

Bookings need to be made at least one week in advance

Cancellation’s for Day sits require 48 hours notice. If this is notice is not given then it is down to the discretion of Tails of Adventure whether to charge for full payment of the cancelled booking.

Dogs must be up to date with vaccinations, worming and flea treatments

In season bitches will not be walked under any circumstances
Tails of Adventure cannot be held responsible for any accidents caused by your pet(s)

Your house will be left as found and any mess (fouling, pee, vomit) is cleared up


Pet Sitting - Overnight

Existing Clients Only


Overnight sits require a 25% deposit which is non - refundable

Remaining balance must be made on the first day of the booking

Bookings need to be made a minimum of one month in advance, however, it is recommended you book in advance as possible to guarantee dates

Cancellation’s for Overnight sits require one week notice. If this is notice is not given then it is down to the discretion of Tails of Adventure whether to charge for full payment of the cancelled booking

Clients must ensure there is enough food in the home for your pet for the whole duration of the booking

In season bitches will not be walked under any circumstances

Tails of Adventure cannot be held responsible for any accidents caused by your pet(s)

Your house will be left as found and any mess (fouling, pee, vomit) is cleared up


Recall Training

Available to any age


Full payment is required on the day of the first training session

All training sessions will take place on a long line in open space

No refunds available

Cancellation’s for Recall Training require 48 hours notice. If this is notice is not given then it is down to the discretion of Tails of Adventure whether to charge for full payment of the cancelled booking

In season bitches will not be trained

All dogs must be up to date with vaccinations, flea and worming treatments

 

07521135646

Royston, Barnsley, South Yorkshire,  S71 4QN

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